Winning at Customer Service (**NEW**)
Description: Campus and central office support staff that interact directly with parents, staff, and the public can have a big impact - positive or negative - on your school district’s culture and PR image. This half-day of fun and interactive training, led by an experienced HR professional, will show them the best ways to handle their most challenging customer service scenarios and be the district’s hero. Employees will learn from the workshop leader and from each other in ways that engage and inform.
Topics Covered:
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Identifying your customers
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The impact of first impressions
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Five things important to all customers
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Words and phrases that build a caring image
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Winning tips for telephone and email
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Replaying customer scenarios for success
Audience: